Common Queries

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How Do I Care for my Hair Extensions?

At Wholesale Hair Canada, the complete satisfaction of our customers is our top priority. 

How to care for your new hair extension’s:

Please remember to advise your client of the hair extensions care guide instructions carefully to make sure they have a long life span and last.

Prior to Installation:

  1. When you receive your new hair extensions we advise that you remove them from the packaging and give them a gentle wash, using a sulfate free shampoo and conditioner before you install.  This will allow the hair extensions to be nice and fluffy and soft for your client. Towel dry and blow dry on a medium setting.

  2. When installing the hair extensions, we always recommend that your client’s hair has also been freshly washed preferably with a clarifying shampoo and a light conditioner end staring from ends to mid shaft only.

  3. We recommend using Professional Shampoo and Conditioner formulated for color treated hair

  4. Don’t Use - (Shampoo containing glycerin, silicone, sulfate, or dandruff shampoos) (no glycerin, silicons, oils, or heavy emollients)

  5. Do use - Conditioner from mid-shaft to ends only, avoiding the tapeline completely. ~ Professional Leave-In Conditioner can also be used from mids-haft to ends only Marrakesh Oil – Argan / Hemp seed Oil Blend (very reparative and healing – penetrates the cuticle of the hair. Repairing from the inside out – easily absorbed, leaving no oily buildup on the hair


Home Care Guide

  1. Washing &Conditioning Hair Extensions:

  2. Immediately prior to washing, brush out dry hair with a soft bristle brush. Before shampooing, always apply a little conditioner to the ends of the hair first, then apply shampoo at the root. This step helps to prevent any tangling of the extensions. Use only professional products; ideally a shampoo formulated for color treated hair that doesn’t contain any glycerin, silicons, etc. – and no dandruff shampoo containing sulfur. Keeping the hair flowing in a downward direction, gently lather then rinse thoroughly.

  3. A high quality professional conditioner is important. Remember, do not use any product containing oil or silicone, etc. Apply conditioner to the ends of the hair first then work your way upward. Do not apply conditioner near the attachment sites. Rinse thoroughly, then use a soft towel to absorb the excess water and blot firmly, never rub. Wrap hair with a towel (with hair flowing downward) to absorb moisture. Moisture left around attachment sites can cause the strands to release.

Detangling & Combing:

  1. Spray on a professional leave-in conditioner (containing no oil, waxes, glycerin, silicone, ect.) at the ends of the hair and work your way up to the mid-shafts only. Avoid attachment areas. Very gently with the brush, begin to de-tangle from the ends upwards. It is a good idea to hold the extensions at the attachment site while de-tangling to ensure there is no tugging.


Styling the Hair:


  1. The best way to keep the hair healthy and shiny is to let the hair air dry 75% before blow drying if possible. We also suggest letting your hair extensions air dry completely with some styling products from time to time to give them a break from heat styling.

  2. Using only moderate heat on a low power setting. Allowing the sites to air dry will permit moisture to remain in the bonded area and can cause premature detachment. Once the attachment sites and hair are completely dry, you can use a flat iron or curling iron on a moderate heat setting, never exceeding 380 degrees.

  3.  A professional thermal hair protector is strongly recommended. Be careful never to let any hot tool come in contact with the attachment sites as it can melt the bond, allowing extensions to slip.

  4. Other styling products such as hairspray, mousse, and gels may be used so long as they contain no silicone, oils, ect. Shine serums, styling pomades, and waxes may be used sparingly and from the mid shafts down only, as they can travel up the shaft and shorten the lift of your extension installation.

Please feel free to submit any further questions to :

How do I choose my colour?

We Highly recommend you purchase our colour ring to get an accurate idea of what the true colours look like. We have done our best to edit the photos to match but some computer and device screens may alter the colour. Please be advised that  the color may appear slightly different in real life than in the web photos. If you are unsure we recommend you go a shade lighter so that it can be toned or coloured.

If you are still unsure you can email us a photo of your current hair in natural light from the back, front and side view. We will email you back our recommendations:

What are the payment options?

We Accept Paypal, Visa & Mastercard

What is your return policy?

We are pleased to offer a return or exchange on unopened hair extensions within 10 days of you receiving your order. If package is opened we cannot accept for hygienic restrictions. Please email for a return.


How long is Shipping?

We can ship to virtually any address in the world. Note that there are restrictions. We are not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery. When you place an order, we will provide tracking information for you in an email.       


Canada 3 to 5 business days.


Wavy/Custom Hair 7 to 10 Business days


USA 5 to7 business days.


International 5 to 7 business days.


Give us a Shout

Thanks for your interest in Canada Hair Factory. For more information, get in touch with us. We look forward to hearing from you.

+1 778 886 0506

1280 Victoria Drive Port Coquitlam

BC Canada

V3B 2T9

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Shelby Methias

Maple Ridge BC


Hey hair lovers on all fronts.My name is Shelby.Im not here to sell you or give you some bull.... sales pitch.Ive been a client of Millionhairs salon for quite some time.Just like medication that Dr’s prescribe, it’s all about the individual and balance.Tammy is my H.D and I trust in her education /professionalism and her extreme attn to detail.This new hair that she’s installed is AMAZING! I have extremely fine( baby like) hair that I’m sure if you have the same type of hair can understand that it’s pretty much impossible to have luscious hair.These new extensions are extremely pliable with a rubber shaft that makes the hair look so much more natural.The movement of the hair styled or not is so unbelievably natural that you don’t or I don’t feel self conscious about people looking at me whispering that I have fake hair! Cmon ladies you know we’re all guilty of a little cattiness! Lol This hair is by far the best I’ve  had thus far and I’ve been doing this for 7 yrs.Im sure hair will improve but Tammy is always 1 step ahead.The most important thing to know is that Tammy( Millionhairs) would never sell you something she didn’t truly believe in.Its extremely hard to find a good MD so you hold on to them.HD’ s are the same! Just look at pics and you decide.Its not just the hair that makes you feel good!

Sarah Cannon

Coquitlam BC

110% completely satisfied! The hair is so unbelievably smooth, my jaw literally dropped. The hair is thick through the full length, by far the nicest extensions I have tried.


Kelly Lauren Smith

Halifax NS

Tammy has been doing my hair for years! She saved it from my at home henna dye job and gave me the most amazing, luxurious extensions/weave! The hair she used was great quality and matched my natural texture very well! I trust her with any hair endeavor I dare! Definitely recommend her to anyone thinking of getting extensions/ weaves/ micobeads.

Jasmine Malhi

Vancouver BC

Amazing hair quality feels so natural do not feel like extensions feel like your own hair and amazing service!

Nikki Yaremenko

Surrey BC

 I have been wearing my nano hair extensions for almost two months now and I must say I’m definitely sticking with wholesale hair. The hair is silky smooth with no breakage and I’m extremely rough on my hair so that says a lot. It’s full from top to bottom really good consistency and the colour has held up amazingly. I use heat tools at least 5 days a week and have struggled to find a supplier that actually sells quality hair that can take the abuse I put it through. I most definitely recommend wholesale hair Canada and love how fast the shipping is. Don’t hesitate it’s 100% worth buying this hair.

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