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Common Queries

The Info You’re After

How Do I Care for my Hair Extensions?

At Wholesale Hair Canada, the complete satisfaction of our customers is our top priority. 

How to care for your new hair extension’s:

Please remember to advise your client of the hair extensions care guide instructions carefully to make sure they have a long life span and last.

Prior to Installation:

  1. When you receive your new hair extensions we advise that you remove them from the packaging and give them a gentle wash, using a sulfate free shampoo and conditioner before you install.  This will allow the hair extensions to be nice and fluffy and soft for your client. Towel dry and blow dry on a medium setting.

  2. When installing the hair extensions, we always recommend that your client’s hair has also been freshly washed preferably with a clarifying shampoo and a light conditioner end staring from ends to mid shaft only.

  3. We recommend using Professional Shampoo and Conditioner formulated for color treated hair

  4. Don’t Use - (Shampoo containing glycerin, silicone, sulfate, or dandruff shampoos) (no glycerin, silicons, oils, or heavy emollients)

  5. Do use - Conditioner from mid-shaft to ends only, avoiding the tapeline completely. ~ Professional Leave-In Conditioner can also be used from mids-haft to ends only Marrakesh Oil – Argan / Hemp seed Oil Blend (very reparative and healing – penetrates the cuticle of the hair. Repairing from the inside out – easily absorbed, leaving no oily buildup on the hair

Home Care Guide

  1. Washing & Conditioning Hair Extensions:

  2. Immediately prior to washing, brush out dry hair with a soft bristle brush. Before shampooing, always apply a little conditioner to the ends of the hair first, then apply shampoo at the root. This step helps to prevent any tangling of the extensions. Use only professional products; ideally a shampoo formulated for color treated hair that doesn’t contain any glycerin, silicons, etc. – and no dandruff shampoo containing sulfur. Keeping the hair flowing in a downward direction, gently lather then rinse thoroughly.

  3. A high quality professional conditioner is important. Remember, do not use any product containing oil or silicone, etc. Apply conditioner to the ends of the hair first then work your way upward. Do not apply conditioner near the attachment sites. Rinse thoroughly, then use a soft towel to absorb the excess water and blot firmly, never rub. Wrap hair with a towel (with hair flowing downward) to absorb moisture. Moisture left around attachment sites can cause the strands to release.

Detangling & Combing

  1. Spray on a professional leave-in conditioner (containing no oil, waxes, glycerin, silicone, ect.) at the ends of the hair and work your way up to the mid-shafts only. Avoid attachment areas. Very gently with the brush, begin to de-tangle from the ends upwards. It is a good idea to hold the extensions at the attachment site while de-tangling to ensure there is no tugging.


Styling the Hair


  1. The best way to keep the hair healthy and shiny is to let the hair air dry 75% before blow drying if possible. We also suggest letting your hair extensions air dry completely with some styling products from time to time to give them a break from heat styling.

  2. Using only moderate heat on a low power setting. Allowing the sites to air dry will permit moisture to remain in the bonded area and can cause premature detachment. Once the attachment sites and hair are completely dry, you can use a flat iron or curling iron on a moderate heat setting, never exceeding 380 degrees.

  3.  A professional thermal hair protector is strongly recommended. Be careful never to let any hot tool come in contact with the attachment sites as it can melt the bond, allowing extensions to slip.

  4. Other styling products such as hairspray, mousse, and gels may be used so long as they contain no silicone, oils, ect. Shine serums, styling pomades, and waxes may be used sparingly and from the mid shafts down only, as they can travel up the shaft and shorten the lift of your extension installation.

Please feel free to submit any further questions to :

How do I choose my colour?

We Highly recommend you purchase our colour ring to get an accurate idea of what the true colours look like. We have done our best to edit the photos to match but some computer and device screens may alter the colour. Please be advised that  the color may appear slightly different in real life than in the web photos. If you are unsure we recommend you go a shade lighter so that it can be toned or coloured.

If you are still unsure you can email us a photo of your current hair in natural light from the back, front and side view. We will email you back our recommendations:

What are the payment options?

We Accept Paypal, Visa & Mastercard

What is your return policy?

We are pleased to offer a return or exchange on unopened hair extensions within 10 days of you receiving your order. If package is opened we cannot accept for hygienic restrictions. Please email for a return.

How long is Shipping?

We can ship to virtually any address in the world. Note that there are restrictions. We are not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery. When you place an order, we will provide tracking information for you in an email.       

Canada 3 to 5 business days.

Wavy/Custom Hair 7 to 10 Business days

USA 5 to7 business days.

International 5 to 7 business days.

Common Queries: FAQ
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